As most of our products are handcrafted there will be minor differences in detailing .Slight irregularities in prints and weaves cannot be considered as defects. Part of the beauty of hand-crafted textiles lies therein; small differences that render each piece unique.
No guarantees are given on colour fastness. Some natural dyes like indigo will bleed during the first wash as will certain handloom fabrics like ikat. We do not offer any refunds /exchanges in such cases.
However, your satisfaction is important to us and we are willing to replace the product if you are not happy with your purchase, provided certain parameters are met..
We will replace the product if,
- You have received a wrong product (i.e. the size or the colour is different from the selected option)or 2.You have received a defective product,
* Slight variation due to differences in monitor settings is to be considered normal and not a reason for return.
If the product are to be replaced
1) Send a mail to us with a photograph of the product that shows the mistake or damage, and a Returns and Exchanges form with all the requisite information.
2) Return the goods within 7 business days of receiving it, in unused condition, along with the original tags and the original sales invoice and original packaging.
3) You could use the services of a trusted courier service of your choice.
4) Please ensure that the return packets are securely packaged to avoid further damage of goods in transit. If found damaged, the goods will not be replaced or refunded.
Once we receive the package
1) Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
2) If you are approved, we will replace the returned items (subject to availability) and your refund will be processed, and a credit will automatically be applied to your credit/debit card used to make the purchase, within 7-10 days.
3) The shipping costs incurred to send the goods back to us should be handled by the customer.
4) Processing and closing of a replacement /refund issue may take 7 to 10 business days at our end..
5) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at * TinaEapen.in